Refund & Returns Policy

At Xtensive Appeal NZ, we want you to be happy with your purchase. If there is an issue with your order, please contact us so we can work with you to resolve it.

1. Returns & Exchanges

Eligible items may be returned or exchanged if they are unused, in their original condition and packaging, and accompanied by proof of purchase.

Please contact us before returning any item so we can provide return instructions.

For change-of-mind returns, please contact us within 7 days of receiving your order. Change-of-mind returns are assessed at our discretion and are not guaranteed. Return shipping costs may apply.

2. Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible with your order number, a description of the issue and photos where appropriate.

We will assess the issue and provide an appropriate remedy in accordance with the New Zealand Consumer Guarantees Act 1993.

Depending on the circumstances, this may include a repair, replacement or refund. Your rights under New Zealand consumer law are not affected by this policy.

3. Automotive Parts & Fitment

Please check the product description, vehicle compatibility, measurements and specifications before ordering.

Some automotive parts may require trimming, adjustment or professional installation. Unless otherwise stated, customers are responsible for confirming suitability for their vehicle before installation.

We cannot guarantee fitment where incorrect vehicle details have been supplied or where a product has been modified or installed incorrectly. However, this does not affect your rights if an item fails to meet the guarantees required by New Zealand law.

Please do not install or modify an item if you believe it may be faulty. Contact us first.

4. Special Orders

Special-order items may be sourced from international suppliers and may have longer delivery timeframes.

Change-of-mind cancellations or returns for special-order items are not guaranteed once an order has been placed with the supplier. Please contact us as soon as possible if you wish to cancel.

Nothing in this section limits any refund or other remedy you are entitled to under New Zealand consumer law, including where an item is faulty, misdescribed or otherwise fails to meet applicable consumer guarantees.

5. Installation Services

If you have concerns about an installation completed by Xtensive Appeal NZ, please contact us so we can assess the issue.

Where an installation service does not meet the guarantees required by New Zealand law, we will provide the remedy required by law, which may include remedying the work or other appropriate compensation.

Refunds for installation services are assessed according to the circumstances and applicable consumer law.

6. Shipping & Return Costs

For approved change-of-mind returns, the customer may be responsible for return shipping costs.

If an item is faulty or otherwise covered by a remedy under New Zealand consumer law, responsibility for reasonable return or other related costs will be handled in accordance with the law.

Original shipping charges and any refund of those charges will be assessed according to the circumstances and applicable consumer law.

7. How to Request a Return or Refund

Please contact us with:

• Your order number or proof of purchase

• The product name

• A description of the issue

• Photos or other supporting information, if relevant

Business: Xtensive Appeal NZ
Address: 14 Meadowland Drive, Somerville, Auckland, New Zealand
Website: www.xtensiveappeal.co.nz

Please wait for our instructions before sending an item back.

8. Your Consumer Rights

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986, or other applicable law.

If you have any questions about a return or refund, please contact us and we will do our best to help.