Shipping policy

At Xtensive Appeal, we aim to get your automotive parts and accessories delivered to you as quickly and safely as possible. We offer nationwide shipping throughout New Zealand, with selected international shipping options available.

1. Shipping & Delivery

We ship orders nationwide across New Zealand.
Most in-stock orders are dispatched within 1–3 business days after payment has been confirmed.
Delivery timeframes are estimates and may vary depending on your location, courier availability and other circumstances.
Rural deliveries and remote locations may take additional time.
Once your order has been dispatched, tracking information will be provided where available.

2. Shipping Costs

Shipping costs are calculated based on the size, weight, dimensions and destination of your package.

Please note:

Shipping prices may vary depending on the size and dimensions of the items being shipped.
Oversized or bulky items, including splitters, spoilers, diffusers, body kits and other automotive accessories, may incur additional shipping charges.
The shipping price displayed at checkout may not always reflect the final courier cost for oversized or unusual packages.
If additional shipping charges apply, we will contact you before dispatch to confirm the updated shipping cost.

We reserve the right to adjust shipping charges where necessary to reflect actual courier and freight costs.

3. Oversized & Bulky Items

Some automotive parts are larger than standard courier parcels and may require specialist freight services.

For oversized items, shipping costs may need to be quoted separately depending on the package dimensions and delivery location.

If you are unsure about shipping costs for a particular product, please contact us before placing your order.

4. Special Orders & Pre-Orders

Special-order products may have longer processing and delivery timeframes due to international supplier availability and shipping arrangements.

These orders are typically shipped in two stages:

From our international supplier to Xtensive Appeal.
From Xtensive Appeal to the customer.

All timeframes provided for special orders are estimates only and are subject to supplier availability, international freight and processing times.

5. Tracking & Delivery

Once your order has been dispatched, tracking details will be provided where available.

Customers are responsible for ensuring their delivery address and contact details are correct at checkout.

Xtensive Appeal is not responsible for delays caused by courier companies, incorrect delivery information or circumstances outside our reasonable control.

6. Damaged or Missing Items

If your order arrives damaged or an item is missing, please contact us as soon as possible with your order number and supporting photos where applicable.

We will work with you and the courier company to investigate and resolve the issue.